Every week we ask our product team and Health Guides these questions:
How can we improve the quality of our service? And what can we do to make our content better, more useful, and more credible for our users?
And each week, we try to implement at least one innovation or improvement based on this feedback, the various suggestions from our users, and trends we glean from various usability tests and data analysis.
One area we've spent the most time working on is finding ways to improve the quality and credibility of each fact referenced on our WisdomCards. Of course we already review each WisdomCard and link to useful and credible resources. But we're making one major adjustment that we think adds a tremendous amount of credibility and transparency to the content on our WisdomCards: we've just unveiled (and our Guides are now hard at work at implementing across the OrganizedWisdom Library of over 10,000 WisdomCards) references, citations and footnotes to our WisdomCards.
This is a work in progress and will take some time to implement site wide, but you can see some examples on these WisdomCards:
As always, thanks for your feedback and if you have other suggestions for how we can keep improving the quality of our service please let us know.
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